Privacy Policy 

Effective Date: 06.05.2026

Last Updated: 06.05.2026

1. Introduction

Individual Futures provides regulated day services for adults with learning disabilities. We are registered company committed to protecting the privacy, dignity, and rights of all individuals who use our services.

This Privacy Policy explains how we collect, use, and protect personal information through our website and in line with our care responsibilities.

We comply with:

  • UK General Data Protection Regulation (UK GDPR)
  • Data Protection Act 2018
  • Health and Social Care Act 2008 (Regulated Activities) Regulations 2014

2. Who We Are

Individual Futures is a provider of day support services for adults with learning disabilities.

Contact Details:
Registered Company  08999485.

Address:

Wesley Chapel 

Grange Road, 

Hartshill, 

Nuneaton, 

England, 

CV10 0SS

Landline: 02476 394 333

Email: individualfutures@hotmail.co.uk 

3. Information We Collect

a. Website Enquiries

When you contact us through our website, we may collect:

  • Name
  • Email address
  • Phone number
  • Details of your enquiry

b. Health and Care Information (Special Category Data)

If you choose to provide it (e.g. via enquiry forms), we may collect:

  • Information about support needs
  • Health-related information

We only process this information where:

  • You have given explicit consent, or
  • It is necessary for the provision of health or social care

c. Website Usage Data

  • IP address
  • Browser type
  • Pages visited
  • Date and time of access

4. How We Use Your Information

We use personal data to:

  • Respond to enquiries about our services
  • Assess suitability and support needs (where relevant)
  • Meet our legal obligations as a CQC-regulated provider
  • Safeguard individuals and promote wellbeing
  • Improve our website and services

5. Lawful Basis for Processing

We rely on:

  • Consent – for enquiries and optional information
  • Legitimate interests – to manage and improve our service
  • Legal obligation – to meet regulatory requirements
  • Provision of health/social care – for sensitive data

6. Sharing Your Information

We may share information with:

  • The Care Quality Commission (CQC)
  • Local authorities and safeguarding teams
  • Healthcare professionals (where appropriate)
  • IT and website service providers

We only share what is necessary and ensure all parties handle data securely.

7. Safeguarding

As a care provider, we have a legal duty to share information where there are concerns about abuse, neglect, or risk of harm. This may be done without consent where required to protect individuals.

8. Data Security

We have strict policies and procedures in place to:

  • Protect confidential information
  • Prevent unauthorised access
  • Ensure secure storage of records

Staff receive training in data protection and confidentiality.

9. Data Retention

We retain personal data only as long as necessary. Care-related records are kept in line with NHS and local authority retention guidelines where applicable.

10. Your Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion (where applicable)
  • Restrict or object to processing
  • Complain about how your data is used

To exercise your rights, contact us using the details above.

11. Cookies

Our website uses cookies to improve your experience. You can manage cookie preferences in your browser.

12. Accessibility

We are committed to making information accessible. This policy is available in an alternative format also included

13. Complaints

If you are unhappy with how your data is handled, please contact us.

You can also contact:
Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk

14. Changes to This Policy

We may update this policy from time to time. Updates will be published on this page.

Contact Us:
Company Directors: David Rudkin & Lloyd Jackson
Land line: 02476 394333
Email: individualfutures@hotmail.co.uk